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Hearth and Grill Sales, LLC is a leading online retailer of Hearth, Patio and BBQ products based in Cleveland, Tennessee.
Great experience with Hearthside Distributors . Found them through Google. My items were readily available and shipped quickly. Pricing was excellent and there was good communication before and during the sale. No complaints at all. Highly recommended.
Purchased a White Mountain (Empire) VFSM-18 natural gas un-vented gas log burner unit from Hearthside Distributors on November 11th, 2013. From my first contact with Kevin, I was impressed with the professionalism and knowledge of the product line. The transaction went very smoothly, shipping was very fast, the product arrived in great condition and is now working great in my fireplace. I will consider Hearthside Distributors first in any future purchases. Oh yes, and the price was the best I could locate also.
This review is a testament to Hearthside Distributers customer service: I contacted Hearthside after getting absolutely no help from Monessen. It took Monessen 3 months to answer an email!! I contacted Hearthside Distributors customer service and was assigned to Kara Easterday. Kara was superb! She immediately responded to emails and tried her best to get a resolution with Monessen. Through a tough 4 week period Kara worked with Monessen to warranty replace my log heater which had been out of commission (well under warranty) for over 4 months by then. Without Kara's perseverance this would have lasted another 3 months. Thank you Kara and Hearthside!!!