Terms and Conditions
Conditions of Use
Hearth and Grill Sales, LLC provides services to you subject to the following conditions. By visiting or shopping at Hearthsidedistributors.com, you accept these conditions. Please read them carefully.
Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. Hearthsidedistributors.com sells products to adults, who can purchase with a credit card. If you are under 18, you may only use Hearthsidedistributors.com with the involvement of a parent or guardian. Hearthsidedistributors.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.
Electronic Communications
When you visit Hearthsidedistributors.com or send emails to us, you are communicating electronically and consent to receive communications from us electronically. We will communicate with you via email or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement for written communications.
Shipping
Shipping charges are calculated for residents of the United States, excluding Hawaii and Alaska. For orders in Hawaii or Alaska, please call for a freight quote before ordering. Most orders ship within 24-48 hours. Allow one week for delivery to most destinations.
Risk of Damage
UPS Ground Orders: Hearth and Grill Sales, LLC covers all damage on UPS Ground orders, with shipping insurance included at no charge. All claims must be submitted within 48 hours of product delivery.
LTL Freight: Hearth and Grill Sales, LLC also covers damage on LTL Freight orders, with shipping insurance included. Claims must be submitted within 48 hours of product delivery.
Returns
Items sold by Hearthsidedistributors.com may be returned within 30 days of delivery. There is a 20% re-stocking fee on all returned items. The return policy also applies to products refused upon delivery. Hearthside pays the return shipping cost and waives the re-stocking fee if the return is due to an error on our part.
Non-returnable items include:
- Items returned more than 30 days after delivery.
- Items returned without prior authorization.
- Installed items or items not in the original carton.
- Items not in original condition, damaged, or missing parts.
- Special order products such as Elmira Stove or Heartland Stove products.
Cancellation Fee
A 10% cancellation fee will be assessed on all canceled orders or any portion of an order canceled before shipping. If the product ships prior to cancellation, customers are responsible for both outbound and inbound shipping charges as well as the re-stocking fee.
Defective Merchandise
Merchandise that becomes defective within the warranty period is subject to the manufacturer’s warranty terms and conditions. Replacement parts may be provided. In most cases, defective items are returned directly to the manufacturer, and credit is issued once the manufacturer processes the return. This process may take 3 to 4 weeks.
Sales Tax
Sales tax will be added to orders shipping to Tennessee addresses. Orders shipping to other states are tax-exempt.
Local Codes and Regulations
It is the consumer’s responsibility to research and ensure the purchased products can be used locally. Returned items are subject to our return policies.
Errors on Our Website
Hearth and Grill Sales, LLC strives to ensure the accuracy of information on Hearthsidedistributors.com. We reserve the right to correct errors and update content at any time. Orders may be canceled if they contain inaccuracies, with a full refund provided.
Customer Service Guarantee
If you have any questions or are unsatisfied, please contact our Customer Service Specialists at (888) 230-5398, Monday-Friday, 9 am to 6 pm ET.
Collections
A 30% collection fee applies to uncollectible accounts, including purchases made with invalid credit cards or credit card stop payments that violate our terms.
Site Policies, Modifications, and Severability
These policies govern your visit to Hearthsidedistributors.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time.
Privacy Policy
Hearth and Grill Sales LLC is committed to protecting your privacy. This Privacy Policy applies to www.hearthsidedistributors.com and governs data collection and usage.
SMS Disclosure
- Messaging frequency may vary.
- Reply ‘STOP’ to opt out of future messaging.
- Message & data rates may apply.
- Reply ‘HELP’ for more information.
Collection of Your Personal Information
We collect personally identifiable information to provide our products and services, such as:
- Name
- Mailing Address
- Email Address
- Phone Number
If you purchase from Hearthside, we also collect billing and credit card information to complete transactions. You may be required to provide information when using certain services on the Site, such as registering an account, entering sweepstakes, signing up for special offers, or submitting payment information.
Use of Your Personal Information
Hearthside uses your information to operate the website and deliver the services you request. We may also use your information to inform you of other products or services.
Sharing Information with Third Parties
We do not sell, rent, or lease customer lists to third parties. Hearthside may share data with trusted partners for specific purposes such as order delivery, customer support, and promotional activities.
Automatically Collected Information
We may automatically collect information about your computer hardware and software, including IP address, browser type, domain names, access times, and referring website addresses. This data is used to operate and improve the site.
Security of Your Personal Information
Hearthside secures your personal information from unauthorized access. When sensitive information is transmitted, it is protected with SSL protocol.
Data Collection for Advertising & Analytics
Hearthsidedistributors.com uses Google Ads, Meta Pixel, and Google Analytics for advertising and analytics purposes.
Google Ads & Enhanced Conversions: We use Google Ads with Enhanced Conversions to better understand ad performance. Enhanced Conversions uses hashed data to associate site actions with Google Ads, without sharing personally identifiable information.
Meta Pixel: The Meta Pixel helps us measure the effectiveness of our ads by tracking user behavior on our site. Data collected via the Meta Pixel is aggregated and anonymized.
Google Analytics: We use Google Analytics to gather data on site usage, helping us improve user experience. You can opt out of Google Analytics tracking by using the Google Analytics Opt-Out Browser Add-On.
Cookie Policy
We use cookies to enhance user experience, analyze traffic, and display relevant ads.
Types of Cookies
- Essential Cookies: Necessary for basic site functionality.
- Performance & Analytics Cookies: Collect anonymous data about site interactions to help improve the site.
- Advertising & Targeting Cookies: Used for ad relevance based on browsing behavior, including Google Ads and Meta Pixel.
Managing Cookies
You can control cookie preferences by adjusting your browser settings. Disabling cookies may impact site functionality.
Changes to this Statement
Hearthside reserves the right to change our Terms and Conditions and/or Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
Contact Information
Hearthside welcomes your questions or comments regarding this Statement of Privacy. If you believe that Hearthside has not adhered to this Statement, please contact Hearthside at:
Hearth and Grill Sales LLC
3405 Keith Street NW
Cleveland, Tennessee 37311
Email Address: support@hearthside.com
Telephone number: 888-230-5398
Updated Nov. 13, 2024
