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Terms and Conditions > 

Terms and Conditions

Conditions of Use

Hearth and Grill Sales, LLC provides services to you subject to the following conditions. If you visit or shop at Hearthsidedistributors.com, you accept these conditions. Please read them carefully.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Hearthsidedistributors.com does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Hearthsidedistributors.com only with involvement of a parent or guardian. Hearthsidedistributors.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Electronic Communications

When you visit Hearthsidedistributors.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Shipping

The shipping charges calculated by this web site are for residents of the United States, excluding Hawaii and Alaska residents. Residents in Hawaii or Alaska must call for a freight quote before ordering.  Most orders ship within 24 - 48 hours from the time of order.  Please allow one week for delivery to most destinations.

Risk of Damage

UPS Ground Orders: Hearth and Grill Sales, LLC is responsible for all damage on UPS Ground orders. Shipping insurance is included at no charge on all items that ship UPS Ground. All claims must be submitted within 48 hours of delivery of product.

LTL Freight: Hearth and Grill Sales, LLC is responsible for all damage on LTL Freight orders. Shipping insurance is included at no charge on all items that ship LTL Freight. All claims must be submitted within 48 hours of delivery of product.

Returns

You may return items sold by Hearthsidedistributors.com within 30 days of delivery. There will be a 20% re-stocking fee on all returned items. All items returned must be shipped by the same shipping company that was used to deliver your product. This policy also applies to products that are refused upon delivery. We pay the return shipping cost and wave the re-stocking fee if the return is a result of our error.

We cannot accept returns of certain items, including:

  • Any item that is returned more than 30 days after delivery.
  • Any item that is returned without prior authorization.
  • Any item that has been installed or is not in the original carton.
  • Any item that is not in its original condition, is damaged, or is missing parts.
  • Any special made to order products such as Elmira Stove, Heartland Stove products and other special order items.

Cancellation Fee

A 10% cancellation fee will be assessed on all cancelled orders or on any portion of an order that is cancelled before the order ships. If a product ships prior to cancellation, the customer is responsible for shipping charges outbound and inbound as well as the restock fee covered in the previous paragraph. Shipping charges and the restock fee will be deducted from credit due when the product is delivered to our location by the freight carrier.

Defective Merchandise

Merchandise that becomes defective within the warranty period will be subject to the manufacturers warranty terms and conditions. In most cases, we will provide replacement parts to the customer. It is sometimes necessary to bill for all replacement parts and units and then credit once the defective or damaged items are returned to us. In most cases, defective merchandise is returned directly to the manufacturer and we issue credit to our customer when the manufacturer issues credit to us. This process can take up to 3 to 4 weeks. Hearthside will pay the shipping cost on all warranty parts for up to 30 days. After 30 days, the shipping cost on defective parts and units will be the responsibility of the customer as the manufacturers warranty does not cover shipping. All replacement parts and products will be billed to the credit card used to make the initial purchase. We will credit the card once the defective or damaged products are returned.

Sales Tax

Orders shipping to any Tennessee address will have sales tax added to the order. Orders shipping to states other than Tennessee are tax exempt.

Local Codes and Regulations

It is the consumer’s responsibility to research and know if the products sold on our web site can be used in your local area. We are not responsible for items that are purchased that cannot be used due to codes or restrictions. These items can be returned but would be subject to the return rules and regulations above.

Errors on Our Web Site

We make every effort to ensure that the information on Hearthsidedistributors.com is accurate, complete and current. Despite our efforts, there may be instances when information about a Product contains inaccurate or incomplete data, including data about the Product's price or availability. Hearth and Grill Sales, LLC makes no warranty or guarantee that the information on Hearthsidedistributors.com is error-free, complete, or current. We reserve the right to correct errors and/or update the content on Hearthsidedistributors.com at any time without notice. Hearth and Grill Sales, LLC also reserves the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is canceled after your payment has been processed, we will issue a full refund to the original pay type.

Customer Service Guarantee

We are not satisfied until you are! If after using our online resources, you still have questions or are not completely satisfied, we want to hear from you. You may call one of our Customer Service Specialists on our toll-free Line at (888) 230-5398, Monday-Friday 9am to 6:00 pm Eastern Time.

Collections

A 30% collection fee will be added to all accounts that are found to be uncollectable and forwarded to our attorney. This will also apply to purchases made with invalid credit cards or credit card stop payments that do not comply to our terms and conditions.

Site Policies, Modifications, and Severability

These policies govern your visit to Hearthsidedistributors.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining conditions.

Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to www.hearthsidedistributors.com and Hearth and Grill Sales LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Hearth and Grill Sales LLC include www.hearthsidedistributors.com, Hearthside, Hearthside Hearth and Home, www.hearthsidehearthandhome.com and www.hearthsidepumps.com. The Hearthside website is a ecommerce site. By using the Hearthside website, you consent to the data practices described in this statement. 

  

Collection of your Personal Information 

In order to better provide you with products and services offered on our Site, Hearthside may collect personally identifiable information, such as your: 

  

 - First and Last Name 

 - Mailing Address 

 - E-mail Address 

 - Phone Number 

  

If you purchase Hearthside's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. 

  

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future. 

  

Use of your Personal Information 

Hearthside collects and uses your personal information to operate its website(s) and deliver the services you have requested. 

  

Hearthside may also use your personally identifiable information to inform you of other products or services available from Hearthside and its affiliates. 

  

Sharing Information with Third Parties 

Hearthside does not sell, rent or lease its customer lists to third parties. 

  

Hearthside may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Hearthside, and they are required to maintain the confidentiality of your information. 

  

Hearthside may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Hearthside or the site; (b) protect and defend the rights or property of Hearthside; and/or (c) act under exigent circumstances to protect the personal safety of users of Hearthside, or the public. 

  

Automatically Collected Information 

Information about your computer hardware and software may be automatically collected by Hearthside. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Hearthside website. 

  

Links 

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information. 

  

Security of your Personal Information 

Hearthside secures your personal information from unauthorized access, use, or disclosure. Hearthside uses the following methods for this purpose: 

  

 - SSL Protocol 

  

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. 

  

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed. 

  

Children Under Thirteen 

Hearthside does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website. 

  

Disconnecting your Hearthside Account from Third Party Websites 

You will be able to connect your Hearthside account to third party accounts. BY CONNECTING YOUR HEARTHSIDE ACCOUNT TO YOUR THIRD PARTY ACCOUNT, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE CONSENTING TO THE CONTINUOUS RELEASE OF INFORMATION ABOUT YOU TO OTHERS (IN ACCORDANCE WITH YOUR PRIVACY SETTINGS ON THOSE THIRD PARTY SITES). IF YOU DO NOT WANT INFORMATION ABOUT YOU, INCLUDING PERSONALLY IDENTIFYING INFORMATION, TO BE SHARED IN THIS MANNER, DO NOT USE THIS FEATURE. You may disconnect your account from a third party account at any time. Users may learn how to disconnect their accounts from third-party websites by visiting their "My Account" page. Users may also contact us via email or telephone. 

  

E-mail Communications 

From time to time, Hearthside may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. 

  

If you would like to stop receiving marketing or promotional communications via email from Hearthside, you may opt out of such communications by "replying STOP" or "clicking on the UNSUBSCRIBE button.. 

  

Changes to this Statement 

Hearthside reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy. 

  

Contact Information 

Hearthside welcomes your questions or comments regarding this Statement of Privacy. If you believe that Hearthside has not adhered to this Statement, please contact Hearthside at: 

  

Hearth and Grill Sales LLC 

3405 Keith Street NW 

Cleveland, Tennessee 37311 

  

Email Address: 

support@hearthside.com 

  

Telephone number: 

8882305398 

  

Effective as of June 17, 2019 

Current Promotion

About Us

Hearth and Grill Sales, LLC is a leading online retailer of Hearth, Patio and BBQ products based in Cleveland, Tennessee.

Address

Hearth and Grill Sales, LLC
3405 Keith St.
Cleveland, TN 37312
United States

Click to verify BBB accreditation and to see a BBB report.

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